Shipping & Delivery Policy

Shipping & Delivery Policy

1. Shipping Overview

At One Heart Jewelry, we are committed to ensuring that every order arrives safely and securely.

As fine jewelry is a valuable purchase, we partner with reputable international shipping carriers and use secure packaging methods to protect every shipment throughout transit.

By placing an order with us, you agree to the shipping terms outlined below.

2. Order Preparation & Processing

Most in-stock orders are processed within 1–3 business days after payment has been confirmed.

For custom-made or personalized jewelry, additional production time is required. Custom orders generally take approximately 2–4 weeks to complete, depending on the complexity of the design.

Once your order has been prepared and dispatched, a shipping confirmation email containing tracking details will be sent to you.

3. Shipping Carriers

To provide reliable worldwide delivery, we work with trusted courier partners, including:

  • FedEx

  • DHL Express

  • UPS

Carrier selection may vary depending on destination, shipping availability, and operational requirements.

All shipments are carefully packaged and insured for added protection.

4. Estimated Delivery Time

After shipment, estimated transit times are generally as follows:

Destination Estimated Delivery Time
United States 3–7 Business Days
Europe 4–8 Business Days
International Destinations 5–10 Business Days

Please note that these timeframes are estimates and should not be considered guaranteed delivery dates.

Delivery schedules may be affected by customs procedures, carrier operations, weather conditions, or other unforeseen circumstances.

5. Import Duties & Taxes

For many international destinations, we utilize DDP (Delivered Duty Paid) shipping whenever available.

Under DDP service, applicable import duties and taxes are typically covered by One Heart Jewelry, allowing customers to receive their packages without additional customs charges.

However, customs policies differ from country to country. In certain situations, local authorities may request additional information or documentation before releasing a shipment.

6. Customs Procedures

International packages may be inspected by customs agencies in the destination country.

If additional information is required for customs clearance, customers may be contacted directly by the shipping carrier.

Failure to provide requested information may result in delays, returned shipments, or additional fees imposed by local authorities.

7. Signature Confirmation

For security purposes, certain high-value orders may require a signature upon delivery.

This requirement helps ensure that valuable jewelry is delivered safely to the intended recipient.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

One Heart Jewelry is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.

If a package is returned due to an address error, additional shipping fees may apply before the order can be reshipped.

9. Insured Shipping

Every shipment includes shipping insurance during transit.

If an order is lost or damaged while being transported by the carrier, we will work directly with the shipping provider to investigate the situation and determine an appropriate resolution.

10. Delivery Delays

Although we strive to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • Carrier network delays

  • Peak holiday shipping seasons

One Heart Jewelry cannot guarantee delivery dates and is not liable for delays caused by third-party shipping providers or government agencies.

11. Missing or Lost Deliveries

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking with:

  • Family members or household residents

  • Neighbors

  • Apartment or building management

  • The local courier office

If the package remains missing, please contact us and we will assist in initiating a carrier investigation.

12. Refused or Undeliverable Shipments

If a customer refuses delivery for reasons unrelated to product damage, defects, or shipping errors, the shipment may be treated as a refused order.

Any return shipping charges, customs fees, or related expenses may be deducted from any eligible refund amount.

13. Shipping Limitations

For security and verification purposes, we may be unable to deliver to certain address types, including:

  • P.O. Boxes

  • Freight forwarding services

  • Restricted or high-risk regions

Orders may be delayed, held for verification, or canceled if the shipping information cannot be validated.

14. Tracking Your Order

Once your package has been shipped, you will receive an email containing a tracking number.

Tracking information may take up to 24–48 hours to update after shipment has been processed by the carrier.

Customers can use the provided tracking number to monitor the status of their delivery.

15. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

One Heart Jewelry

Email: oneheartjewelry@gmail.com

WhatsApp: +1 (201) 379-3040